Booking Conditions

The following conditions should be read carefully as they incorporate the basis upon which bookings are undertaken. By paying for a booking we understand that you have read and accept these conditions. These are the current terms and conditions and replace any other terms or conditions previously published.

  1. How to Make a Booking
    Contact us and we will assist you in making a reservation. Please note that all reservations are subject to availability at the time of booking. All written and verbal quotes are accurate at time of quoting and are subject to change until a booking is paid in full.
  2. General Conditions
    Off the Grid Travel act as an agent only for the airline, accommodation, tour and transportation companies providing services. Some events are beyond our control and we accept no liability caused directly or indirectly by such, including, but not limited to: war, terrorism, civil disturbance, fire, floods, acts of God, and acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action. Additionally, we make no representation as to the safety or conditions that any destination offers.  Whilst acting in good faith we are subject to the terms and conditions and limitations of liability imposed by suppliers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. We do not accept responsibility for injury, inconvenience, loss, damages, and delay to persons or property, or for related expenses on the part of employees, agents or individuals providing travel service. Furthermore, we do not accept responsibility for any loss, damage, delay, injury, and inconvenience or for any related expense for any omission, error or any misleading statement or information contained in this brochure. The issuance and acceptance of any tickets, service vouchers or exchange orders is deemed as passenger consent to these conditions.  It may be necessary for airline/port/government agencies to search you and/or your luggage and goods. Airline operators reserve the right to deny boarding or to disembark any person in possession of illicit substances.  When passengers themselves make own arrangements for portions of their holiday in conjunction with Off the Grid Travel, they should ensure the chosen means of transport is scheduled to adequately connect with Off the Grid Travel arrangements, and that we are made aware at the time of the reservation. We will not be held responsible for any unforeseen circumstances that necessitate any changes to your travel arrangements.  Passengers with disabilities or requiring assistance should advise us at the time of reservation. Most suppliers have certain facilities available for people with disabilities or who require assistance. Please ask for details of such facilities if you have any special needs.
  3. Travel Documents, Visas and Health
    When required, each passenger must possess a passport with at least 6 months validity beyond the date of return, and be familiar with visa requirements, taking responsibility for obtaining all entry, exit, re-entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. We cannot accept responsibility for failure to have correct travel information. Travel advice can be obtained from various sources, including local government, local consular offices and the Australian Department of Foreign Affairs and Trade website:  ttp:// Passengers should also be familiar with health requirements The DFAT website has a section on Travel Health or passengers can seek advice from their doctor.
  4. 1. Payments by Direct Deposits or Electronic Funds Transfer
    Payments to Stenar Pty Ltd trading as Off the Grid Travel; Northern Inland Credit Union; BSB 802-298 A/C NO. 100100743. Cleared funds are required for ticketing, please factor in an extra 3 working days for transfers between banking systems2. Payments by Credit Card
    The prices shown on flyers, brochures and website are for payments by cash. Additional Credit Card Service Fees will be applied to the dollar amount paid by credit or charge card. Our scale of these fees will be: Visa and MasterCard 1.5%; American Express and Diners Card 3%. Fees apply to the total invoiced amount and added to the booking at time of payment.
  1. Prices
    Any quote is an estimate only of price, which will be subject to availability at the time of booking. All verbal / written quotes are accurate at time of quoting and are subject to change until a booking is paid in full.  Price change may occur due to matters outside our control which increase the cost of the product or service.  Such factors include (without limitation) adverse currency fluctuations, fuel surcharges, taxes and airfare increases.  Prices do not include meals, airport transfers, and sightseeing tours unless otherwise stated. They also exclude personal expenditure such as insurance, laundry, telephone calls, emergency evacuation costs, drinks, excess baggage, passport, visa fees, gratuities, and travel costs in Australia to the point of international departure.
  2. Price Validity
    In published flyers or brochures validity dates may vary from brochure to brochure – if in doubt please check that the brochure from which you are planning is current. All prices quoted are in Australian dollars, based on foreign currency tariffs and taxes published as at the quote issue date. If foreign currency rates were to fluctuate, then a re-costing may be necessary. Prices are valid for travel as specified and are indicative only based on per person per night assuming twin share unless otherwise stated.
  3. Booking policy
    Full payment is required at time of booking. Bookings may be cancelled with a refund less an administration fee of $200 per booking, provided that cancellation occurs 60 days or more from date of travel. No refunds are available within 59 days of travel.
  4. Amendment and Re-issue Fees
    A fee of $50 per booking is payable for changes made after a booking has been confirmed and is paid, as well as any re-issue or amendment charges applied by airlines or suppliers. Re-issue means altering an existing booking, not a transfer to another package wherein cancellation fees may apply. (refer 7).
  5. Cancellation of Packaged Holidays
    Cancellation requests must be received in writing by post or email to
  6. Cancellations and Changes Made by Suppliers
    If a Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product and we will refund any monies already paid lessany fees charged by us under these terms and conditions and by the Third Party Travel Providers.
  7. Refunds
    Bookings may be cancelled with a refund less an administration fee of $200 per booking, provided that cancellation occurs 60 days or more from date of travel. No refunds are available within 59 days of travel for any unused services whether by choice or circumstance.
  8. Passenger Names and Contacts
    Off the Grid Travel require the following details for booking: full name and gender as appears in passport, date of birth, passport number, place of issue and expiry date and a telephone number or address where passengers can be reached if necessary within 24 hrs prior to departure. It is the passenger’s responsibility that these details are recorded correctly. Name changes after a booking will incur amendment fees and may also mean having to cancel the original booking and the resultant loss of the airline seat/s.  Any request for name or initial changes after documents have been issued has the same risks and also attracts ticket re-issue charges. All groups must provide a rooming list with above details at time of payment of final monies.
  9. Airlines
    In addition to these booking conditions Airlines also provide additional detailed travel conditions with their paper or e-tickets. Off the Grid Travel will base our costs and invoices on airfare classes as per the quote provided.
  10. Baggage
    Please check baggage allowances applied by airlines, cruise companies and coach operators prior to travel. Baggage allowances vary depending on the airline and destination.
  11. Taxes and Levies
    Legislation requires us to collect from you the taxes and levies controlled by the airline, government or airport authorities. These costs may change without notice at any time up until departure. Full payment of your holiday does not exempt you from implementation of additional charges outside of our control. We will offer advice in this regard, but regret we do not control, nor will we be held responsible for any government’s taxes, levies and airport charges. All Australian and foreign country departure taxes that are payable prior to departure will be shown on your airline ticket. Some countries charge departure tax upon departure and some airports charge a small Airport Improvement fee which must be paid at that airport on departure.
  12. Privacy Laws
    The client acknowledges that he/she will provide us from time to time with information about the client of a personal nature (“Personal Information”). The client consents to us using any personal information for the purposes of making and completing airline bookings and travel related arrangements on behalf of the client. Off the Grid Travel will only discuss booking information with travelling passengers directly and not with any third party.
  13. Travel Insurance
    It is a condition of sale of our holidays that passengers are offered their choice of adequate travel insurance for their protection. Some island destinations can be subject to aircraft diversions in extreme weather conditions or other circumstances, which can cause major disruption to schedules. Passengers electing not to take Travel Insurance need to advise us of this and accept responsibility for their own costs or losses sustained in the event the travel arrangements are disrupted. Note that in many cases, cancellation costs may be claimed against your insurance.
  14. Website and Brochure
    The product descriptions, maps and images of accommodation and services in our current Website and Brochures are based on information provided by tourist offices, hotels and suppliers. The facilities are subject to change at any time and we do not guarantee the standard, class, or fitness for purpose of that accommodation or service. Maps are shown for general information and may not reflect actual locations or services provided. Images show geographic areas, but are not necessarily included in the holiday. Hotel room images are representative only; actual rooms occupied may vary in décor and inclusions.
  15. Not Happy?
    If you are dissatisfied with an aspect of your holiday it is vital that you notify Off the Grid Travel, preferably in writing, stating your reasons, and we will act to assist you. Upon return, any complaint should be put in writing to Off the Grid Travel within 10 days together with supporting documentation.